Extremely Poor Service from Garmin – Disappointed!

Extremely Poor Service from Garmin – Disappointed! I am extremely disappointed with Garmin’s service delivery. The response time to emails is painfully slow, and getting through to them on the phone is nearly impossible—I was left on hold for over 30 minutes, only to be ignored.

After waiting over a month for my order, they sent me the wrong watch! I had clearly requested the French Grey version in both email and phone correspondence, yet I received the Pebble Grey model instead. Since I had already linked it to my profile in anticipation of tracking my sports activities (after such a long wait), I now cannot exchange it.

This level of service is completely unacceptable from a brand like Garmin. If they expect customers to remain loyal, they need to significantly improve their communication, response times, and attention to detail when processing orders.

Would not recommend if you expect efficient service or accurate order fulfillment.