Disappointing customer services.

I sent in my old Fenix 3 which was not holding charge via Cape Union Mart and Garmin South Africa responded fairly quickly and sent a quote through for a replacement unit. Once the replacement unit arrived that is when the issues began. The unit did not function at all! How does a company send a product as a replacement unit without even testing it? Surely that would be there logical thing to do? So the whole process of taking it in and booking it in via Cape Union Mart had to be started again, however, the unit had now been sitting at the store for well over a week now just waiting for Garmin to collect it. No matter how many emails you send to query the poor service received from Garmin South Africa, the problems are not addressed at all and no clear guidance is given. Very very disappointing service from a company that I’ve only had great customer service from in the past. Hopefully this isn’t the beginning of a downward spiral of a once great company.