Contact GARMIN but don't expect an answer

A week ago, I sent Garmin the following message via their web site portal:

"Do you sell replacement straps (black) for Garmin VÍVOSPORT? If so, what is the price? I live in [removed]. Thank you in anticipation of an answer."

I received an automated answer the following day informing me that a "ticket has been created".

I am still waiting for the answer to what I thought was a very simple question.