Bad Service Response

I have been trying to get a quote from Garmin South Africa for weeks now with via telephone and email. This last week I received an email response with "please send me a picture of your strap holder". This I did last week and today I received a response with "please no, no attachments". I try and call them and get attitude because they not well trained to deal with frustrating customers. While on my call today I get halfway through my conversation before I abruptly get cut off. I've used other brands and the devices fail me every time on my training or event days and this is why I use Garmin. If it wasn't for this I would have told Garmin to go and shove it so far up theirs because any company playing this close part in peoples lives need to be more sincere to the clients needs.