***** and poor customer service

On the 3rd of August I submitted a request on an invoice through Garmin's official website and email addresses on site for a instinct 3 solar watch. Invoice was sent to me on the 4th, and paid on the 5th. On the 7th it was reverse with an email from Garmin stating the account is going through a audit would I please make payment in a different account with confirmation of account attached. Payment was made on 10th of August.

Follow up emails was sent regarding delivery and rep**** on.

After a month of no delivery I went to Garmin's offices located in Rosebank Johannesburg to follow up in person. They confirmed payment was paid into an account other than theirs. It was also confirmed that their emails was intercepted by a third party although emails came from official Garmin email domain with/from a representative working inside the Garmin offices. I was asked to give them time till the 11th of September close of business for them to investigate the matter. No communication or device was received since.

Problem comes in. All initial communication was through official Garmin channels. It is not the consumers fault if the company have an internal security breach. Up to date no communication, device or reimbur*****t have been received from Garmin. A ***** case have been opened at the South African Police Services and is pending investigation. If the matter is not resolved a complaint will be lodge at the National Consumer Commission under the consumer protection act. I will also try my best to open up an investigation at the information regulator regarding personal information leakage under (act 4 of 2013) also known as POPIA.

After more than a month from ordering from Garmin itself I still don't have a device or a reimbur*****t which is unacceptable.