Absolutely worst customer service and waste of money device Vivofit JR.3!

Absolutely worst customer service and waste of money device Vivofit JR.3! I bought this for my daughter for Christmas. The battery on the watch started to die in the beginning of April! (Advertised with one year of battery life) I contacted Garmin (it took them forever to actually answer me!) and they said I must pay to have it couriered to them or bring it in myself! (Their office is in JHB I live in KZN) they eventually organized a courier to collect. Turned out the device was faulty so they had to replace it. I received the new replacement at the end of April! Guess what it’s now September and the watch is completely dead so not even 5 months later! I have been sending emails and they don’t respond don’t assist it’s atrocious the service you receive!!!! I’m still waiting for a response from them it’s now 2 weeks later!!!!!