Garland Place, a BnB with no service on Sunday, 1 October 2017.

Via Booking.com, I made a reservation for my son, Thomas, to stay at Garland BnB, Durban, booking in on Sunday the 1st Oct, after 14h00 and checking out on the 3rd. He was going for final acceptance interviews, at DUT, for furthering his para-medical studies. So all had been arranged and paid for in advance. Thom arrives at Garland by 14h15, rings the bell/knocks on the door and phones all the numbers displayed on the name board, to no avail, zero response. He then gets hold of me and I set off on the wild goose chase of trying to find a responsible person to assist, to no avail. The 1st return phone call is received by me, at 16h28, a very apologetic young lady, who is profusely sorry for the chain of events. So I explained exactly where she could drop off. In the meantime, we have had to make alternative arrangements for accommodation, at a more expensive rate, to ensure that the final interviews, physicals and relevant tests could be accomplished. Service like this is intolerable and they should be removed from booking sites and their grading stripped.