Bad service from MTN

I have renewed my monthly contract in March 2020 at the branch. I am supposed to be credited monthly ****h or 12th) with my SMS's , 1 GB data and Anytime minutes. I am also paying for an additional 2 GB data booster per month.

I have not received by 2 GB in April nor May. (total 4 GB). I visited the branch on 13 May. The consultant captured my complaint. He said I will receive an SMS from MTN with a reference number. Nothing was received and I visited the branch again on 16 May 2020. The same consultant assisted me and this time he also completed a form with my complaint which I had to sign. He said he will contact me by the Monday to find out if my problem was resolved. No phone call was received by me. To date (13:23 on 21 May ) there was NO communication from MTN.

MTN is very precise when it comes to collecting my monthly payment via debit order but their customer service sucks.

I am not visiting the branch again during lockdown and will go straight to the media if my complaint is not resolved within the next 12 hours using this platform.