Outstanding order since 2018

I Received and Email on 16 April 2021 regarding outstanding orders from Garden Goods. The emails states "If you have an order that is UNRESOLVED please can you email *** and include the following: 1.Order number, 2.Full Name, 3.if payment was "Bank Transfer" please include your "Proof of payment", 4. Any further correspondence relating to your order. I have send this to them relating to order 1662 which has been outstanding since 2018. This business is a ****. They've ran away with my money. I have received so many excuses of the years from Terrence Ndou. Don't buy by them.