No seeds, no refund, is it a ****?

On 5th Dec 2019 I bought and paid for 6 kg of seeds from Labyrinth Nursery's online site. They lost the proof of payment and I re-sent it but nothing happened concerning my order. Eventually I got hold of John in Dispatch who repeatedly told me that they hadn't received my seeds from their supplier. The supplier closed for Christmas and reopened in Jan but still no seeds arrived. Towards the end of Jan, I had missed the planting season so John suggested I ask for a refund. I did so and was repeatedly promised a refund and despite having sent and re-sent my banking details, nothing has happened. I am wondering whether the bulkseeds.co.za / GardenGoods.co.za website is actually a ****? Do not give them your money.