Shocking Southernsuns (Garden Court Hotel) service

Well, if I could I would give this hotel a minus star but to move through this process I had to pick a rating. So I picked the lowest I could.

I have just arrived from the 5 * Kipinski Villa Rose Hotel in Kenya to this revolting ******* in Cape Town, South Africa. Granted the * ratings are different but My God service is service and you don’t need any ratings for that.

It starts with (point form for easy reading): - Phone is never answered. Rings and rings 😤 - get to your room and it looks neat but * wall corners are chipped 😏 * door is chipped and moved *****s have left signs of old hinges 😏 * toilet seat broken and slips when you use it 😡 * TV is poorly configured and you end up watching movies stretched narrowly in the middle of the screen -useless 🙄 * the aircon leaks water all over your brand new leather bag leaving everything inside wet and damaged 😤😡🤬 * you order room service because you are sick as a dog and feeling like ****… you order Beef soup and plate of plain potato chips…. - the soup is cold 😤 - the soup is made from power - not fresh - the croutons have been deep fried in old oil - the chips are from yesterdays cooked batch and heated in the microwave. As if the customer won’t know or taste it 🙄

So by now you are THRILLED to get out of this dump but due to the nature of our stay we are to return later. I return before a group of customer as feeling really unwell.

I politely ask them for a side room or any room where I can please lie down before I vomit all over their counter… they say even though there is no -one in your room and it has been cleaned they can’t provide me a space to just lie down - (NOTHING ELSE), “you would need to pay” they say. I said, “I am not paying another cent towards this hotel, I will sort myself out”. So I go and lie on the grass outside.

There was not Once the “extra mile” service like most hotels: - reducing my meal cost or offering something in return or the GM coming to personally apologise or just check in on an unhappy customer - granted toilet seat was attended to - tied together to last the night (of course that didn’t happen it slipped off again) - when green and almost vomiting on their counter begging for some support got nothing not even… - Gosh sorry you are not feeling well or - Can we bring you a glass of water or - We really sorry we can’t off you a room without pay but perhaps o can find a comfortable space in the hotel lobby for you

NOTHING ….

So folks if you don’t want spending good hard earned cash on a ******* dump of a hotel, RUN, very far away from this hotel. I would have thought Southernsuns was a good brand of hotels mmmmmm be careful if they anything like I experienced - RUN

So I storm to the dinning room and let them know that their meal is positively disgusting 🤮