Bad service

Booked at the hotel on the 2nd o July and paid via pre auth on my cheque account because my travel agent was going to pay in the morning of the 3rd of July guess what when I checked out on the 3rd they were already paid but to date my money has not been returned. Each time I visit them they say their bank has released the money I must contact my bank. Today I'm standing in their reception as u write it has been 30 minutes and nothing seems to be going right. I am waiting for the duty manager