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Share Your Experience

1 reviews | Active since Oct 2010

17 Oct 2017, 11:12

UNFAIR FEEDBACK

I had a problem with my 2014 Mercedes bens that I bought it at Garden City motors in Pietermaritzburg. My car started to pill off the plastic cover on the center consort and on the window control buttons situated on the driver's door. On me trying to find out why was this happening because not all the buttons were pilling off, I noticed that the cover that was used to cover the buttons and the center consort covers all around and underneath the buttons that are not pilling off and on the buttons that are pilling off including the center consort does not cover all around and that is something that you could only feel it by only moving a finger around the buttons. I launched a complaint to Garden City motors where I bought my car and a claim was made. On the feedback I was advised that only the center consort was approved and the buttons were not. When I find out I was informed that the warranty only covers for two years. My problem is that this does not have any thing to do with a warranty because the pilling plastic cover was never done the same on the window buttons. if I can at list get the explanation on the why this was never done the same because now the manufactory is running away and only blaming me as the user of their product. I really do not think I will ever be able to recommend any of my friends to buy Mercedes bens product if when the clients show up their problems they are not attended to fairly. I am available at any time on my phone further discussions.

0
Replies (2)
's update20 Oct 2017, 14:18
Reviewer Update
It must be noted that Mercedes Benz motor industry has not responded on my query. To me that shows out that they really do not care about their clients as long as the product they selling is already bought out. But this is not a good way of running such a bit business as theirs.
's update16 Jan 2018, 09:56
Reviewer Update
I had a problem with my 2014 Mercedes bens that I bought it at Garden City motors in Pietermaritzburg. My car started to pill off the plastic cover on the center consort and on the window control buttons situated on the driver's door. On me trying to find out why was this happening because not all the buttons were pilling off, I noticed that the cover that was used to cover the buttons and the center consort covers all around and underneath the buttons that are not pilling off and on the buttons that are pilling off including the center consort does not cover all around and that is something that you could only feel it by only moving a finger around the buttons. I launched a complaint to Garden City motors where I bought my car and a claim was made. On the feedback I was advised that only the center consort was approved and the buttons were not. When I find out I was informed that the warranty only covers for two years. My problem is that this does not have any thing to do with a warranty because the pilling plastic cover was never done the same on the window buttons. if I can at list get the explanation on the why this was never done the same because now the manufactory is running away and only blaming me as the user of their product. I really do not think I will ever be able to recommend any of my friends to buy Mercedes bens product if when the clients show up their problems they are not attended to fairly. I am available at any time on my phone for further discussions.