Ongoing Poor Service

Ongoing Poor Service & Warranty Dispute – No Resolution After 24 Days On 5 March 2025, I logged a service issue with Extreme Doors (GarageDoorRepair 24/7) regarding my Centurion Systems roller garage door motor, which was installed in December 2024 and is still under manufacturer warranty.

To date, 26 days later, the matter remains unresolved despite numerous follow-ups and broken promises. The team from Garagedoorrepairs247 (Extreme Doors )removed the wall-mounted unit (containing the motherboard and battery) from my premises but never returned or replaced it. My repeated requests for clarity or resolution were met with vague assurances and no action.

Out of frustration, I contacted Centurion Systems directly, who confirmed that the warranty should cover the components in question. I also received confirmation that a quotation could be provided for a new unit, which I eventually paid for out of pocket, after waiting weeks with a non-functioning security door to my property.

Adding to the confusion, I was charged R1,200 for a new battery, even though the Centurion Systems warranty clearly states that batteries carry a six-month warranty. The original battery failed in less than three months.

Further concern arose when I learned that, on the same day I was promised a repair, a team from Garagedoorrepairs247(Extreme Doors) was dispatched to my address in response to a new unrelated booking—yet the long-outstanding repair request for the same address was overlooked. This raises serious concerns about the prioritization and handling of warranty claims.

I eventually had to hire a third-party technician to restore access to our property—at my own expense. The lack of accountability and communication from the installer has caused significant inconvenience, financial loss, and security risk to our business premises.

I am raising this review to formally express my disappointment in the handling of this matter by the service provider, and to request that Centurion Systems take appropriate steps to review and hold their installation partners accountable to warranty standards and customer service expectations.