After sales service request

On 3 July 2023 I was promised that someone would come and give me a quotation to replace my Roll-up garage door. On 5 July 2023, the appointment was scheduled for 10 am, no feedback was given until I phoned and asked when these men would be arriving, I was told the were on their way and minutes later I received a call that they were actually busy loading my garage door. The arrived for the appointment close to 12:00. Unprofessional not keeping the client informed of not being able to honor the time they set the appointment for.

On 14 July I contacted the installer and reported that I was having problems with the lock, the key refused to go in to unlock the door. I battled for 30 minutes to just unlock my garage door. I was promised that they would come and look at it, I was asked to send my address again and the number on the key, which I did.

Nobody came to look at it and no call was received to confirm.

On 18 July 2023, I once again had trouble with the lock and contacted Quinten and asked if that was the after sales service they provided?

I was angry as that is not what you expect when paying R 7000,00 for their workmanship. He told me to calm down otherwise he was going to end the call. He continued to tell me that his man had had a serious accident yesterday, I asked how does that affect me when I was told they would come and look at my door on Friday.

I dropped the call and he called back just to swear at me, insult me and my Mother for that matter and was using the worst profanities you don't expect from a "Businessman" needing business from the public.

This man needs some urgent training on how to deal with irate customers if he intends to grow his business.