GAP HOLDINGS: BURST GEYSER

My GAP geyser burst in the early hours of 12 March 2019! I phoned my insurance company and they sent BAKGAT Plumbers (Welkom) to my house! The plumber confirmed that the geyser did burst and my insurance gave the go ahead to have the geyser replaced! BAKGAT Plumbers however noticed that the GAP geyser was still under guarantee and therefore it did not qualify as a claim,,, but rather a GAP Holdings replacement.!.!.!

I sent GAP Holdings a message on their website yesterday and because I still have not received any response from them,,, I repeated the message again today and emailed them as well.!.!.!

This is what I sent them:- "Yesterday, 12 March 2019, I messaged you on your website about my GAP geyser that burst whist still under GUARANTEE.!.!.!

I also asked that you phone Christa at BAKGAT plumbers in Welkom:- ********** 882 so that my geyser can be replaced.!.!.!

I stil have not received any response from your office.!.!.!

Your URGENT ATTENTION will be appreciated...

Thank You"

I would appreciate it if you could ask them to approve that BAKGAT Plumbers replace my geyser!!!

Thank You