GAP GEYSER / TOMJACK PLUMBING DISASTER

We bought a 200l geyser last year from Tomjack Plumbing, we have the invoice, we notified them that the geyser is not heating any longer been in touch with them since January this year been told to eventually call Gap Geysers directly. Got in touch with Robert de Roubaix at Gap Geysers and was told that the geyser is 2 years old and no longer have cover to replace the parts needed to heat up the geyser.

I bought the geyser last year from Tomjack Plumbing, not even a year ago.

I've been waiting for Tomjack (Paul) to call me back but no luck.

These suppliers make all kind of promises before you buy the item once they have your money you are no good to them anymore.

Do we go to the Ombuds with this? Horrific service!!!