Failure to comply with their warranty obligations

During 2016 he bought a geyser from Gap Geyser, which was had to be replaced in March 2020. I informed Legalwise that i lodged a claim with GAP Geysers and the same was approved but had to give instructions to his Insurer to replace the same and paid an excess of R1, 200. I informed Legalwise that Gap Geyser was in breach of the warranty agreement in that gap Geysers failed to replace excess amount of R1, 200. As a result of their breach, failed to replace the geyser or pay the excess amount and I suffered.