gap direct no feeback

gooday all<br> <br> I logged a claim with gap direct on behalf of my in-laws on the 05/06/15 and since then I have received 1 email stating that the account no that they debit is not the same as the one we filled on the claim form which I rep**** to giving them the correct acc no and thereafter no response at all. I have called in a few times and no one can give me an answer and they keep updating the system and say that they will get someone to call me back which has not happened. I personally am with Cura gap and have so far submitted 3 claims and all were sorted and payed out in 3 weeks max.shocking service delivery from this company and its the 1st claim submitted since inception of cover.