Worst service ever!

I have been a client of GAP Aid (Envision) for 4 years. In this time I have not once claimed against my policy. Yet over this period I have received the most horrible service of my life so far.

The premium has changed numerous times, without informing me (and here I am not referring to the yearly increases). The debit orders goes off on different dates every month and sometimes (like in May 2019) it just didn't go off at all. They never answer the telephones if you try to phone them, they do not return calls if you email them to phone you and they do not respond to emails. And this is the type of service you get when you are not evening putting in a claim. I wonder what type of service you will get if you actually do have a claim?? I emailed them last week for a copy of my latest schedule as I have never received a proper schedule referring to my details and policy cover. To this day I have not received any schedule. This was the final straw and I cancelled my policy and informed them to cancel my debit order. Yet I still received sms's confirming that they were going to debit my account. I once again emailed them to let them know I have cancelled and that they should cancel my debit order. And after numerous emails my account was still debited.

I am a very patient person and to get me to this level of annoyance is really something! I would not recommend anyone signing up with their GAP cover. Yes, it may be cheaper than the other covers, but clearly there is a reason for this.

Really dissapointed. Feel like I flushed down R4k of my money.