No response/Bad Attitude/Keep changing their stor

Hi Peter<br> <br> I have laid a complaint against GAP Aid on the 21/01/2016 and the 10/02/2016 for a refund that has been long overdue. Firstly, everytime I call, I get told different versions of responses. One moment, my claim has been paid (since Jan), the next moment....the claim has gone for assessment, the next time it's paid, the next time the refund amount is changing...so forth and so forth. Is this meant to be a **** or something? I have submitted all the required documents and have paid all my premiums on time. Why is GAP Aid so unprofessional. They don't even bother following-up on this issue even though I have laid several complaints and have called endless times. I don't know whatelse to do but I hope that everyone out there gets to know that I HAVE NEVER RECEIVED SUCH POOR SERVICE IN MY LIFE LIKE I HAVE FROM GAP AID. I will do whatever I can to make their poor customer treatment well-known to people out there. No customer deserves this.<br> <br> Thanks<br> Moshala