No refund yet also poor communication

Hello Peter<br> <br> Following the report I submitted on the 21/01/2016 regarding my outstanding refund from GAP Aid, I am still waiting for a refund today on the 10/02/2016. After my first complaint, Gap Aid did follow-up and told me that my claim should be paid by the 27th Jan 2016. First week of Feb'16, my claim was still not paid. When I followed-up around the 3rd of Feb, they told me that they are investigating the matter and they should call me as soon as they have some feedback. Today, the 10th of Feb, I still had not heard back from GAP AID. I called to find out of the progress of the refund, they could not give me an answer. They told me AGAIN that they will call me later to discuss (empty promises they have made before). I do not understand how GAP AID works; this is my second complaint relating to one issue, such poor customer service. I would have expected that atleast after the first complain that GAP AID would have followed the matter through until it was finalized. This is very disappointing and unprofessional. Peter please help.<br> .