CW
Carl W
1 reviews | Active since Sept 2015
03 Sept 2015, 07:22
Double premiums
Since the inception of my policy there have been double premiums debited from my account. I have tried to phone customer care and send mails but this has not been successful. A complaint to me is when I like a company and their product, but you have stuffed me around for too long. Next step social media, as I cannot even get my complaint to be heard by someone at Gap Aid.
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Gap Aid's replyOfficial
10 Sept 2015, 16:08Hello Cwort9546,
Dear Customer,
We apologise for your experience with the Gap Aid product. Customer satisfaction is of the utmost importance to us and complaints of such nature is dealt with as a matter of high priority.
We confirm that one of our friendly Customer Care consultants have made contact with you and is in the process of resolving your query.
Dear Customer,
We apologise for your experience with the Gap Aid product. Customer satisfaction is of the utmost importance to us and complaints of such nature is dealt with as a matter of high priority.
We confirm that one of our friendly Customer Care consultants have made contact with you and is in the process of resolving your query.
Best regards,
Gap Aid's reply10 Sept 2015, 16:08
Official
Hello Cwort9546,
Dear Customer,
We apologise for your experience with the Gap Aid product. Customer satisfaction is of the utmost importance to us and complaints of such nature is dealt with as a matter of high priority.
We confirm that one of our friendly Customer Care consultants have made contact with you and is in the process of resolving your query.
Dear Customer,
We apologise for your experience with the Gap Aid product. Customer satisfaction is of the utmost importance to us and complaints of such nature is dealt with as a matter of high priority.
We confirm that one of our friendly Customer Care consultants have made contact with you and is in the process of resolving your query.
Best regards,