Disgusting Service

I have been trying to get my claim through to this company from the 28 November 2018, i was told that there emails were down, a week later on the 4/12/201 i mailed my claim through, i tried to follow up a few times via email with no reply.

Called and spoke to Asharla Maharaj who says the emails are down for 2 weeks as they changing systems and she cant tell me when the emails will be up again, very bad no care attitude. Bassicaly told me there is nothing i can do