HJvR
Hester Janse van Rensburg
1 reviews | Active since Oct 2015
15 Oct 2015, 13:26
Claim to Gap Aid Guard Risk Poor service delivery
sent a claim 3 times phone about 6 times. Was cut of about 4 times. The answer that I get back is that an assessor will phone met back the same day but never does. they phoned me to join and promise me that all hospital claims will be covered up to 200%. I paid R 90 for 8 moths and then the premium went up to R 125 without prior notice. I am still waiting for a call back. their complaints e-mail address can not be delivered to. I am a highly frustrated customer who will never recommend them and I just wants to get my claim sorted. Guard risk Gap aid deliver poor service.
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Gap Aid's replyOfficial
16 Oct 2015, 17:23Hello hestervre,
We confirm that you have been contacted by our Client Services Manager and your query has been successfully resolved.
It has been noted that, unfortunately, the phone number and email address you used when attempting to lodge your claim did not belong to Gap Aid. However, having now provided you with our correct contact details, we are pleased to advise that we are now in receipt of your Gap Aid claim.
At Gap Aid we believe that customer support is of paramount importance and assure you that the assessment of your claim will now be expedited to ensure no further delay is experienced by yourself. We trust that all is now in order and thank you for your patience.
We confirm that you have been contacted by our Client Services Manager and your query has been successfully resolved.
It has been noted that, unfortunately, the phone number and email address you used when attempting to lodge your claim did not belong to Gap Aid. However, having now provided you with our correct contact details, we are pleased to advise that we are now in receipt of your Gap Aid claim.
At Gap Aid we believe that customer support is of paramount importance and assure you that the assessment of your claim will now be expedited to ensure no further delay is experienced by yourself. We trust that all is now in order and thank you for your patience.
Gap Aid's reply16 Oct 2015, 17:23
Official
Hello hestervre,
We confirm that you have been contacted by our Client Services Manager and your query has been successfully resolved.
It has been noted that, unfortunately, the phone number and email address you used when attempting to lodge your claim did not belong to Gap Aid. However, having now provided you with our correct contact details, we are pleased to advise that we are now in receipt of your Gap Aid claim.
At Gap Aid we believe that customer support is of paramount importance and assure you that the assessment of your claim will now be expedited to ensure no further delay is experienced by yourself. We trust that all is now in order and thank you for your patience.
We confirm that you have been contacted by our Client Services Manager and your query has been successfully resolved.
It has been noted that, unfortunately, the phone number and email address you used when attempting to lodge your claim did not belong to Gap Aid. However, having now provided you with our correct contact details, we are pleased to advise that we are now in receipt of your Gap Aid claim.
At Gap Aid we believe that customer support is of paramount importance and assure you that the assessment of your claim will now be expedited to ensure no further delay is experienced by yourself. We trust that all is now in order and thank you for your patience.