The worst service ever

<p>I ordered some fishing gear online, received a call from Zelda saying that they don't have the rods that I ordered but she will replace it with better ones at the same price. Received a proforma order two days later saying that they will have to replace the landing and keep nets with different ones for the same reason. I called Zelda again to find out with what the items will be replaced, she said she will call me back, never happened.</p> <p>I paid for my order on Friday morning the 17th of March. Called Zelda on Saturday 18 March and asked for a tracking number. She said she can only courier my parcel Monday morning the 20th of March. She will mail me the tracking number on Monday. Did not hear anything from her so called on Wednesday the 22nd, Zelda said she will track the parcel and mail me the waybill. Did not hear anything from her.</p> <p>Logged an complaint on their website and begged them for a tracking number as I'm planning a fishing trip with my two sons this weekend. Received no reply, called Zelda at about 13h00 and asked for the tracking number, she said she mailed it to me and it did go through. You could then hear her sort through paperwork and finally I received my tracking number. </p> <p>Surprise, surprise the parcel was only collected by the couriers on Wednesday at 17h53. I just called the courier and the parcel will only be at the George offices on Monday the 26th. Wonderful service, there goes our fishing weekend, if they told me from the start they will only ship on Wednesday I would have bought the gear somewhere else.</p> <p> </p>