Zeroes for Game Stores

Based on all the poor reviews I am not sure Game will be interested in my Constructive Feedback. Please train your staff in Returns. I went in to Game Somerset West Mall to return a faulty new printer. (20km return trip) The lady said I had to return to Online Store. I had a Webchat with Sinovuyo who understood my problem and said the Store must take the Return. It is only large items eg fridge that Game will fetch or accept back by courier. She phoned Marchelle and arranged the Return. The next day when I went in to Game, the original lady at the Returns counter was passive aggressive and nothing happened until I suggested this was ridiculous. All the while you get no Feedback while waiting. Eventually they called Marchelle and she instructed them. I was made to feel like a ******** and eventually after an hour I was able to leave with my receipt for the printer which has been sent in for repair. I will never support Game again. Why is Customer Service such a problem ? Businesses like Afrihost are Amazing -they obviously invest a lot in Staff Training.