KN
Kershnie N

1 reviews | Active since Aug 2018

09 Dec 2019, 01:22

Zero stars for game gateway

If i could give game gateway 0 stars i would be happy, the manager and staff are extremely rude i wanted to purchase a tv that was on special and was told there was no stock but my husband had seen a few boxes of that tv on display anyway we were told we could get a voucher and that they would call when they have more stock and i would be able to get the item at the same price so when i get the call i do go to the store only to be told nobody had called and was rudely spoken to which wasnt called for why do you advertise a product and when the person wants to purchase it the staff of game act as if they giving it to you for free, this is the 2nd time i was treated like a fool the first time was when i tried to use the beat the price option the guy was absolutely rude he made me go and get the paper in which i saw the advert although i had the advert on my phone i had to run around twice that day and eventually when he called rhe store was closed and he said i must come back tomorrow so how does this help me all this running around for nothing i rather purchase from another store, all this inconvenience, wastage of petrol and my time only to be treated like an idiot, so before purchasing from game gateway think twice

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Replies (1)
Game
Game's reply09 Dec 2019, 10:06
Official
Hi Kershnie,

Sorry to hear about this experience and the service that you have received from us, I tried calling you today but unfortunately there was no answer, please note that I have escalated the matter for you so that it can be addressed as soon as possible.

Kind Regards
Ralton Pillay
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za