Zero Quality and Zero Customer Service

The level of disgust and utter rudeness I encountered today at the game store G126, is not only appalling but very **********. We arrived at the store just after 08:30 and explained the matter to the sales assistant at the repairs station. She then explained to the other lady with no name tag that a customer says they brought the TV back for the fourth time. She immediately rep**** that it is not true as she would have remembered as there is one male client named who had brought in his TV for the fourth time. Mind you she didn't greet me, acknowledge my complaint or even bothered to check on the system, how many customers does game get on a single day over years for her to know when and how many times I came to the store, mind you did she even help me prior, a big fat NO. So there was a back and forth between me and her as I tried to explain to her this is the fourth time bringing the TV in. So because I was already annoyed for being indirectly labeled as a **** I asked for the manager. Mind you she is telling me she wanted to assist me, since I'm already defensive she won't even bother, that's what games pays them for either way, zero pathetic service. So Elizabeth came in and I explained the situation to her, and she also said no it can't be, it's the second time. She checked the box and only saw two stickers on the box. She then called someone to check the number of times the TV was brought in, she keeps on repeating no it's two times, and she hangs up and tells me no sir we going to book it in for repairs. I'm now dealing with three *********** staff members. I am like lady can you please call me the manager and she says she is the manager. A simple hello, I'm Elizabeth the customer service manager, how may I help you. To even check with me the dates, or call the supplier, lazy and ***********. So I told them I will go make a call, I purchased airtime in the store and made a call to Sinopra Manufacturers, I spoke to Genien and I explained to her the matter and even gave her the dates that today it's the fourth time, twice in 2019 and during lockdown June 2020 and today. She asked for the serial number and I gave it, and she immediately told me it would have been the fourth time today. She told me I should go back to the store to tell them to call her as they were supposed to book in a credit store. So I went back and I explained to the first lady who assisted me with no name tag as well, that I spoke to the Sinotec people and on their system it indicates the TV was already repaired 3 times for the same issue and they should call her for the reference to credit me. Now she calls the manager and I give her the numbers, Genien is on tea now I'm still standing. Just after 10:05 she calls and waits and calls again and after some time goes through, speaks to Genien and eventually the light switches on, hello, I have been saying the same things for over an hour now. I am then issued with a store credit after over two hours of utterly useless customer service. I mean it's either, someone was lying including the manager, someone didn't do their job correctly as why does it reflect at the manufacturer and not in the game store, or the manager and her subordinates were just being plain lazy or ******. She didn't even apologize for the time they wasted because if they had done their job I would have been in and out of the store. I get to the TV department to purchase a new TV as I am forced now to use the credit in store, I'm told that system is offline for the TV license. I wasted close to three hours now of my patients time on the store with rude managers, I'm not even sure where they got their training from. I am disgusted to the core. Imagine if my patient walks in and tells me they feel sick and I tell them no you look fine, without any thorough investigations, for a full manager. I can expect it from staff members but a manager, wow game, you never cease to amaze me.