Zero customer careless

*********** Game staff

I'm beyond disappointed with lack of service at Game online. i purchased a JVC 11.6 inch pro tablet on 21 December 2021 with Order number #***.

I've logged requests for call back via WhatsApp number +***3 several times with reference numbers : ***, ***, ***. Nobody calls back, since logged Friday 31 December 2021.

I've wasted over R100 on cals to speak to someone and the stupid switchboard assistance keep putting to different stores cellphone departments. Then they gives me different numbers. The cycle of incompetency keeps repeating and I finally got to speak Canal walk store's manager.

However I'm more frustrated with lack of customer service. I refuse to wait till God comes for my tablet from a Polokwane store, after zero feedback from your side for 2 weeks.

Your policy states 7 day waiting period. I've been waiting double that time.

At this moment I demand back my R2849.00 ,with banking fees of about R15 and R150 my airtime wasted trying to track your company client support department down

During my purchase I was informed there was stock in Capetown area. Your lack of communication horrifies me. I don't need your product or stress.

I'll order from Takealot or a cellphone shop. I've been a loyal game client for almost 20 years, with 80% kitchen items & furniture shopped from Game stores. And several cellphone contracts & prepaid cellphones bought, also audiovisual stuff. But never ever will I buy anything from from Game ever again.

Horrified Customer Catherine B. Arendse