Your Online Store Suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi there,

Firstly I just wanna point out that your online store is one of the most pathetic services I ever used. I buy a lot of stuff on Takealot and their service is miles away from the service you’re offering. Their return policy is hustle free and effortless, I don't have to lift a finger.

This is the last time I purchase something from your "Online Store".

So I bought a Russell Hobbs fan on your “Online Store” on the 23rd January 2021. I have been using the fan fine until I decided to use the mist that comes with the fan. On my second refill, the lid that closes the water tank broke and there was water everywhere.

I contact you via Twitter and I was told that I must bring the entire fan to your store (Mind you that this was an online purchase but for some reason, I have to drive to my nearest game). So I went to South Gate Mall as advised. I got there and was told that I have to bring a hard copy of the Invoice even though I was never issued a hard copy of the invoice when the fan was delivered to me. I went to the nearest ATM, withdraw cash so that I can go and print a copy of the invoice.

They took the fan gave me store credit to pick up a brand new fan.

I went to the store again to pick the new fan, however, the model I purchased was not available. So I went back to customer care to inform them the model I originally purchased is not available. The lady who was assisting me told me that I have to go to a different store and purchase it there. So my question is, what was the point of buying something online if I have to still go store to store and search for it. I bought this fan online to avoid just that lol.

Your online store is really disappointing and I think you can learn a lot from Takealot. I mean I expected better from a company like yours that has been around for ages.

I want my fan and I am not gonna go store to store searching for a fan.

Now here’s what I expect:

• Deliver the fan to South Gate so I can go and pay for it • Or refund me my money back including my delivery fee so I can purchase the fan on Takealot

I await your response.

Kind regards Ntando