Your Customers should be of some value to your business!!

Why is it that you promise to get back to me to resolve the issue I am having with my oven door and then fail to do so. Are customers no longer needed, does logic just not exist...MY OVEN DOOR EXPLODED!!! No warranty should cover this as it should NEVER happen. Will someone please respond instead of figuring out how to not take responsibility perhaps some out of the box thinking would be required where you and Electrolux split the cost of my repair?? I am sick, fighting a rare autoimmune disease....I just need this to be resolved, my daughter has also been diagnosed and needs surgery, this just seems to much! Please can you escalate to senior management so that this can be resolved.