1 reviews | Active since Dec 2016

19 Dec 2016, 18:54

You never win at Game!

<p>How many times does one have to complain about poor service at Game stores before someone responds? Over the years I have sent countless email to the so-called "Customer Care" division, never receiving any response. Very rarely have I had a good experience at any Game store, so this morning's pathetic experience at Game Brooklyn Mall probably should not have come as a surprise. When you do find a staff member to speak to, who doesn't just ignore you or look the other way, no-one can direct you to what you need to find. Staff are too busy having personal conversations to help customers. Shelves are poorly stocked and there is very little variety. Management stands round idly watching furious customers struggle, doing nothing. Like every other Game I have been to, I say of this one: avoid at all cost. </p>

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Replies (1)
Game
Game's reply19 Dec 2016, 21:54
Official

We acknowledge receipt of your complaint with reference ***0.

We have noted your concerns, thank you for bringing this matter to our attention.

The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.

Please accept our sincere apologies for any inconvenience caused. Store management will contact you to discuss this matter.

Regards,

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,