You make the mistake and I pay¿?

We went to 2 game stores in the Port Elizabeth area recently to look for a bicycles as Xmas present for our son and daughter. We couldn't find the colour we wanted so decided to check online. We found what we were after and made the purchase online and paid for delivery. The delivery was made within a few days, which was great, just to find that the colour of the bicycle we ordered for our son was nothing near what we ordered. I called customer care and spoke to a lady named Malika. She was great. Very helpful and friendly.. I explained we wanted a specific colour and she called the local stores to check if they have the colour we wanted. I asked that they ensure they have the correct colour as I live 40km away and do not want to drive there unnecessarily. She called me back a few hours later and said that one of the local stores had the correct colour and will keep it aside for me. I went to the store 2 days later to exchange the bicycle for the correct colour just to find that the one they kept aside was the same as the incorrect one that was delivered to me. A sales person explained that the colour codes for the one I ordered and the one delivered were the same. I was told that colour I wanted was an older colour model. Remember I mentioned earlier that it be checked that the bicycle is the actual colour I was looking for? This was clearly not done. I had to eventually choose another colour from what they had in store.

Due to the fact that the incorrect bicycle was delivered, me requesting that the colour of the possible exchange bicycle be checked, me having to drive nearly 80km (there and back) to exchange (after having to pay delivery in the first place) and still not getting what I intended to order, I contacted customer services and requested that my delivery fee be refunded. It was only R100 rand, but seeing that the same mistake was made twice, I paid delivery and still had to drive to the store I felt this right as a matter of principle. I was later advised that they will not be refunding my delivery charge.

I have been a Game account holder for 2011/2012, but I will now be taking my business elsewhere.