nM
najendren M

1 reviews | Active since Oct 2014

26 Oct 2015, 16:11

You don't like customers?

On 25 October 2015 at about 15h00. I bought a tv, paint, carpet and microwave. I had two receipts because the carpet had no shelf pricing so I paid separately once the price was checked.<br> The security guard at the exit took my receipts but lost one(the carpet) of them. It was then found on the floor 5 minutes later and she apologised<br> The \stamper lady"in the meantime had come to see what happened but refused to apologise when the dropped receipt was found.<br> Although she did not personally handle/drop the receipt she refused to identify with my justifiable distress.<br> This format where Game stops you at the exit as a ***** until your receipt proves otherwise is very offensive.<br> Your relevant sales people should rather escort us to the exit and get the items stamped.<br> Surely the lady behind the counter should stamp these receipts AT the counter rather than the guard stopping us as we exit the store and then giving the receipt to her whilst we wait like idiots in the mdidle of an entry/exit crowd.<br> And staff like Portia"

0
Replies (1)
Game
Game's reply28 Oct 2015, 07:36
Official
Hello drnajen@,

We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.

We confirm that management contacted you to discuss this matter and we invite you to please call upon Senior management should you experience a problem in store again.

We thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73