MM
Mapaseka M

1 reviews | Active since Jul 2016

27 Sept 2016, 09:14

"You do not qualify for the free gift on your contract "

<p>I went to Game to sign up for a cell phone contract.</p> <p>The contract included a free Wi-Fi router and 250 mega bytes of internet per month for 24 months.</p> <p>I qualified for the R149 pm contract but here is the catch Rosemary (saleslady) said I do not qualify for the free gift </p> <p>When I questioned her as to why I don’t qualify for my free gift but I qualify for the contract, she could not explain. She said she did not understand the rules herself. </p> <p>Game please explain why you advertise a free gift to customers but then you take the free gift away with weak excuses.</p>

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Replies (1)
Game
Game's reply27 Sept 2016, 12:55
Official

Further to the above matter we confirm that management contacted you and explained the process to you.

We look forward having you in the store again soon.

Regards.

Rina Taute

Group Customer Service Advisor

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Tel: ***73