You always win at Game...laugh out Loud ...it should now read you always lose at Game

Ok...so I went to purchase a side by side refrigerator on the Game Black Friday Special...they had no stock and promised me they will get it at that price...no response I went into Game only to be told they can't get that one but they have a bigger one for R1000 more..so no communication until I get there and a broken promise of getting it at the same price after negotiating we paid in R500 as agreed the fridge should be delivered in 2 days...4 days later nothing another trip to Game to find out...we must run after them...they gave another date...we accepted the Fridge arrived it's a double door Fridge and Freezer..wrong item...we go back..they tell us those Fridge-Fridges are discontinued..yet their suppliers like Defy and Hisense have them advertised so another hiccup. We put the Fridge in from it's box on Thursday 12/12/24 and on Saturday 14/12/24 the Fridge can't close rubbers not sealing we complained to deaf ears...we phoned again on Tuesday 17/12/24 we must wait for a technician no date available. I called Head office they will send an email yesterday...nothing I called today twice still nothing...but I was made aware of the terms and conditions that I can't be refunded because if the 7 day policy which I understand...but what about the policy from purchase date: the broken Black Friday promise where we had to pay in, which we did not to be difficult...then running to them for feedback because they can't communicate using my fuel...then getting the wrong item...to be told it's discontinued but I see it from the supplier advertised...and now it is not working I must wait till whenever for a technician and Christmas is coming up I don't have a fridge...I understood their terms and conditions of 7 days what about me as a consumer who paid up front, ran twice to them to check on delivery, paid extra on the replacement only to get the wrong fridge then told about it being discontinued I even accepted that and their wrong delivery not working...where's my 7 days rights as a consumer...been shopping at Game for years...but this pathetic service from the store and Head office...I still don't have ca reference number for my complaint on day 2...they sit with our money and us with a broken fridge...we must eat up terms and conditions and sit with any ******* they supply us as we can't be refunded...this is like 4 or 5 complaints on 1 simple transaction of buying a fridge taking 2-3 weeks to get a fridge I purchased that was not cheap....can we really be treated like this for supporting Game...If you have an account with them and skip a payment see how many calls you get.. then the head office is active it becomes like harassment...but be a cash buyer and this is how we land...up the service and customer service is way beyond pathetic as we have to pay and still drive up and down for feedback...its ridiculous ..unacceptable and these are the kindest words I'm trying to use in my frustration...hope this complaint gets some way forward without other consumers being in this position..I need this sorted out ASAP or a refund which they won't give...but this matter will be taken up further if need be . WELL DONE GAME ON LOSING YET ANOTHER CUSTOMER...when you don't make money and have to close doors and retrench innocent people I hope you feel good...we quick to complain about closing doors but you closing yourself down with your attitudes towards your customers