Yet another broken promise

It is now ten days since I uploaded my complaint on hello peter regarding Game's lack of keeping promises. I received a standard response within 3 hours indicating that "the matter will be referred to Senior Management who will contact you to discuss this matter. " To date I have not received any call, apology or follow up from Game. This after two calls to the contact centre and four emails. Not one response. The total disregard for your customers is despicable - I suppose one irate customer does not really have an impact on a mass retailer of your stature, so you couldn't really care.