YET AGAIN TERRIBLE CUSTOMER SERVICES VIA YOUR ONLINE STORE

Item: Game
Rating: 1
Author: Andre A

On Wednesday the 27th of November 2024 I’ve ordered an Item order number: *** via your Online store and select the option to collect/ pick up my order via your store (Game Paarl)

The next day 28th of November I’ve received an email that my order has been delayed and where advise they will notify me once ready for collection, for the next couple of days I keep on checking your website to see if there’s any progress on the order(status update) without any success and up until today it still reflect ..ORDER CONFIRMED …hasn’t moved to the next step ‘’ Ready for collection’’ no email or sms from your online/branch team ,keeping me as a customer in the dark.

At the end of the day costing me time and money to do follow ups .This past Friday the 06th of December @ 17h32 I received a call from Faqeer who’s dealing with the Online orders @ Game Paarl Branch ,advising me my order is ready for collection (after seven (7) Business days).I advise him I will collect it by the latest this coming Tuesday the 10th of December 2024.This morning(10th of December) I received an email stating Your order has been picked up, phone the store and was advise the order was return because it was with the Game Paarl branch for quite some time and they need to return the order.

My question to your Online team or the Game Paarl

* Why are you not sending out emails or sms on the progress status of Online orders. I only received one (1) notification stating my order has been delayed, nothing further. * Why if I as a customer confirmed I will pick up an order, you are quick to send the order back, because of your own reason *What happened to customer services

My request is simple I would like to have this order return to the Game Store@ Paarl @ NO additional cost.

Regards Andre Ayfort ***

Helpful (0)

Replies (1)

Game's replyOfficial

10 Dec 2024, 16:47

Hi Andre, thank you for taking my call. I am sorry, that your order was cancelled without your knowledge and that you did not receive a QR code notifying you that it was ready for collection. I understand you're vexed with the situation and that you want the camping chair. Sadly, the order has been cancelled already however, I will escalate your query to the management team and they will be in contact with you.

Game's reply10 Dec 2024, 16:47

Official