<p>I went to Game this morning at 7 because of the Cyber Monday specials. I specifically wanted the Russell Hobbs Microwave that was R699. I went to the shelf and I saw another Russell Hobbs Microwave, which was also labelled as R699. I picked that one up and went to the till only to dicsover that they had displayed the incorrect microwave and that one was priced R899. The manager then started telling me stories about how the bar code was the incorrect one but according to the rules, what I pay is what I get. I was more upset about the fact that instead of hearing me out and resolving the sitiuation by maybe apologising, the manager was cutting me off and arguing me more with me. As I had to be at work by 7:30, I could not stand and argue the whole time. I even told the manager that he should put the correct microwave on display but all he did was walk away from me. That for me just means as much as Game says they thrive to provide good customer service, if your manager is treating client's like that then the business is going nowhere slowly.</p> <p> </p> <p>I brought the microwave and I also took a photo of the microwave showing that the price displayed on the microwave says R699.</p> <p> </p> <p>Had the manager tried to even resolve the the issue any different, I would not have even written this review but I do want my difference back as that is false advertising. </p>
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss this matter after investigation.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.
Senior Management will contact you to discuss this matter after investigation.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
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