1 reviews | Active since Sept 2017
Wrong phone sold to me!!!
On 05/02/2018, I visited Game store in Stellenbosch to purchase a Huawei P8 Lite. I requested the phone, it was fetched but not opened due to the fact that their systems were offline and they were unable to sell and rica a simcard for the phone. I was advised to purchase a Vodacom simcard at Pep to insert in the phone otherwise I would lose my warranty. Right, fast forward to when I got home and opened the box. To my shock, i realized the phone they had sold me had no fingerprint scanner. I contacted the store and was told by a lady in the cell dept that I had to request the one with the fingerprint. I told her that how am I supposed to know there are two models to the phone? They were supposed to ask me as the customer which one I wanted if there are multiple models. So she proceeded to tell me they anyway do not have the one with fingerprint in stock so they just give the old model to the customers!!!! I asked her whats the price difference and she told me there is none! I was then told to bring the phone back and take my money elsewhere. After phoning around, I found out that the one with the fingerprint is nearly 4000. So how can she advise me the cost is the same? Now I am stuck with a phone I do not want and paid R2300 for! I went back onto the store website and nowhere on the adverti*****t does it state its the old model!!!! Your customer service is terrible, your attitude of your workers are disgraceful and your product knowledge even worse!!! I do not want my money back, I want the phone that I came in to buy!!!! I will take this matter as far as I can!!! Not the first time Game dissapoints me and advertises incorrectly!!!!
