1 reviews | Active since Nov 2013
wrong information provided and poor service provid
On the 25th February 2015 I returned my to store. It was registered and they informed me that I'll get my tv within 21 days. During that period I never received any communication from them. I took initiative on 19 March after 24 days to follow up but to my surprise I was told that they only sent my tv to supplier on 17. I asked the reason why and I was informed that game is having problem with a supplier which is not my problem. After few hours they contacted me saying they will refund my money back. This is not acceptable and I don't want a refund since I waited long for nothing. I want replacement tv brand because I'll experience the same problem and poor service. To me that brand is a poor quality and the price of tv has increased. My repair collection number is ***. Please help me.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Store management are unable to get hold of you telephonically and has therefore communicate your option to you via email.
We can also assure you that action will be taken against the team member as we will not tolerate poor service.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Store management are unable to get hold of you telephonically and has therefore communicate your option to you via email.
We can also assure you that action will be taken against the team member as we will not tolerate poor service.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73