1 reviews | Active since Dec 2016

12 Aug 2019, 18:43

Wrong information and waste of time

On Thursday the 01/08/19 I purchased a washing machine at Game store Greenstone mall to collect on Saturday.I was advised by the consultant that they had stock.Saturday morning I showed up with a Bakkie with an intension of collecting my washing machine,I was told that they didn’t have stock after I was previously advised that they definitely had stock.After wasting the Bakkie Driver’s time and petrol I had to go back home with nothing.The consultant then said she will arrange for free delivery the following week(which happens to be last week)I waited and waited..tried calling the store for several times with no luck.Then the consultant called me back only on Wednesday afternoon to inform me how she hasn’t received the stock from the head office..telling me to change the washing machine to LG as it was available then.I purchased and paid for a Samsung washing machine cos I wanted it and because I was told it was available.So I was advised that the stock will be available from their Head Office only this week..so today counts almost 2 weeks since I’ve been waiting.Why was I convinced that the stock was available whereas it wasn’t?I could’ve saved my time and tried other stores..instead I had to be fed with wrong information at the same time my time gets wasted?I obviously had plans made for the washing machine at that time hence I bought it at that time.I’ve been ****ed!

0
Replies (2)
Game
Game's reply13 Aug 2019, 11:07
Official
Hi Edwina,

We are so terribly sorry for this experience, please send your contact details to *** 

Kind Regards 

Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
's update13 Aug 2019, 20:57
Reviewer Update
Hi Ralton,my cellphone no is *** and my email address is edwina ***