rR
richardo R

1 reviews | Active since May 2013

24 Mar 2016, 09:07

Wrong info on phone

I honed and mailed befor i came as i am in a form about 130km away. Goet the phone i asjed 2 time if it kan take 2 sims yes she said and there was no information on the boz she said toe me i musnt but the sim in only the nezt day i put it in and needless to say it takes only one sim i phones vodacom they said they cant help i have to go back to the store. So i phoned game no manager was in and the let me spoke to a lady i explained all she will get back to me about 5hours later i phone again still no manager the guy said i must come in todag. Nnow about my petrO driving up and down becuase there info yo me was wrong?????? I nees help please let me knoe

0
Replies (1)
Game
Game's reply24 Mar 2016, 12:47
Official
Hello rroccon,

We acknowledge receipt of your complaint with reference ***7 and apologize for any inconvenience caused.

All documentation have been sent to Vodacom today to cancel the contract. We are awaiting confirmation from Vodacom. The store will keep you updated.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,