FM
Fulufhelo M
1 reviews | Active since Jan 2017
26 May 2025, 11:26
Wrong hp laptop product was sold to us.
We bought an Hp laptop in November 2024, however when we took it out of the box the make was hp with wrong physical appearance and this happened in February 2025 when schools opened. The child used it for a month because as a mother who could be able to return I had undergone the shoulder surgery. She then used for the month of March 2025. When I got better I had to return the product due to the fact that it was wrong and I was sick... my concern is they must come with ways to meet me half way for selling me the wrong product. Why is Game refusing to it back as it was wrong and the child would use because they didn't know...
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Replies (3)0
Replies (3)
Game's replyOfficial
26 May 2025, 15:22Hi Fulufhelo, thanks for getting in touch. We sincerely apologize for the inconvenience caused by receiving the incorrect item. We understand your frustration and disappointment. It's our responsibility to deliver the correct products and we regret falling short in this instance. We kindly inform you that our return policy stipulates an item must be returned within 7 days of purchase and should be sealed in its original packaging. Because the laptop has been returned after this period and has been opened, it unfortunately cannot be considered for exchange or refund. We understand that it's a hassle to go to the store for the exchange, and we apologize for the inconvenience. We recommend double-checking the item upon receipt in the future to avoid such situations or our return policy for a more comprehensive insight https://tinyurl.com/5y2tarrn. Please do not hesitate to reach out if you have further questions or concerns.
Game's reply26 May 2025, 15:22
Official
Hi Fulufhelo, thanks for getting in touch. We sincerely apologize for the inconvenience caused by receiving the incorrect item. We understand your frustration and disappointment. It's our responsibility to deliver the correct products and we regret falling short in this instance. We kindly inform you that our return policy stipulates an item must be returned within 7 days of purchase and should be sealed in its original packaging. Because the laptop has been returned after this period and has been opened, it unfortunately cannot be considered for exchange or refund. We understand that it's a hassle to go to the store for the exchange, and we apologize for the inconvenience. We recommend double-checking the item upon receipt in the future to avoid such situations or our return policy for a more comprehensive insight https://tinyurl.com/5y2tarrn. Please do not hesitate to reach out if you have further questions or concerns.
FM
Fulufhelo M's updateReviewer Update
26 May 2025, 19:26Good day, even the rule that says for return it has to be sealed is wrong and must be reviewed please...because how do we get to see that it was wrong if it was not opened?
It can mot be sealed but at least it must be on its original packaging, when one buy something is for opening and use, can not be sealed, that doesn't make sense.
It can mot be sealed but at least it must be on its original packaging, when one buy something is for opening and use, can not be sealed, that doesn't make sense.
FM
Fulufhelo M's update26 May 2025, 19:26
Reviewer Update
Good day, even the rule that says for return it has to be sealed is wrong and must be reviewed please...because how do we get to see that it was wrong if it was not opened?
It can mot be sealed but at least it must be on its original packaging, when one buy something is for opening and use, can not be sealed, that doesn't make sense.
It can mot be sealed but at least it must be on its original packaging, when one buy something is for opening and use, can not be sealed, that doesn't make sense.
Game's replyOfficial
27 May 2025, 11:03Hi Fulufhelo, we deeply apologize for the inconvenience you've experienced with our product and the process of return. We understand that it has been a frustrating experience for you. However, we must inform you that due to Quality Assurance standards, any item purchased can only be returned in its original packaging, as this ensures the product remains in a sellable condition and does not contain any personal data. We understand this may not be the ideal scenario, especially when you've received the incorrect product. To avoid any confusion in the future, we recommend reviewing our return policy. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and will do our best to improve our services and prevent similar issues from happening in the future.
Game's reply27 May 2025, 11:03
Official
Hi Fulufhelo, we deeply apologize for the inconvenience you've experienced with our product and the process of return. We understand that it has been a frustrating experience for you. However, we must inform you that due to Quality Assurance standards, any item purchased can only be returned in its original packaging, as this ensures the product remains in a sellable condition and does not contain any personal data. We understand this may not be the ideal scenario, especially when you've received the incorrect product. To avoid any confusion in the future, we recommend reviewing our return policy. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and will do our best to improve our services and prevent similar issues from happening in the future.