Wrong Goods Delivered!!!

Item: Game
Rating: 1
Author: Petula S

Dear Game Online,

On the 22 November 2018, I bought a 32inch Samsung Smart TV via online... The courier company delivered my TV on Friday, 30 November 2018 and my father signed on my behalf as I working, when I got home from work I realised the TV that was delivered was not a Smart TV but a Normal HD TV. I spoke to a call centre agent named Donald and he said he will escalate it so that I can go to a store closest to me and exchange it but when I called the store, they have no knowledge of that arrangement between in store and online store and also they don't have stock.. why must I, the customer go call around store for stock?? My demand is that my Smart TV to be delivered via overnight service!! As I'm not willing to wait for another 10 working days for the wrong TV to be collected and the correct TV to be delivered. It would be ridiculous to expect me to wait so long as it is YOUR fault. Awaiting on your speedy response

Helpful (0)

Replies (2)

Game's replyOfficial

30 Nov 2018, 20:34

We acknowledge receipt of your complaint with reference #516 and apologise for your inconvenience in this matter.

We escalated the matter to Management @ONLINE who will contact you to discuss this matter.

Regards.

Group Customer Service Advisor
***
Tel: ***73
/rt

Best regards,

Game's reply30 Nov 2018, 20:34

Official

Best regards,

Petula S's updateReviewer Update

05 Dec 2018, 19:59

Dear Game Online, So today, 05 December 2018, I received a call from Head Office in KZN that a courier company will come today after 5pm to collect the wrong item and you know what? No one came!! Not even a telephone call or an email!! Very dissapointment!!

Petula S's update05 Dec 2018, 19:59

Reviewer Update

Wrong Goods Delivered!!!

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