ZB
Zama B
1 reviews | Active since Oct 2017
03 Apr 2018, 10:33
Wrong Fridge was delivered.
I bought a 425 Ltr bottom Freezer on thursday the 29th of March, but they delivered a wrong fridge on saturday; it did not have a water-dispenser. I was forced to sign for it and keep it until they come and deliver a correct one. When I called the store they confirmed they have dispatched a wrong fridge but promised to deliver a correct one on monday the 2nd of April. I asked if they're sure they be able to deliver since monday is a holiday and they said yes. But they have not delivered. I am back at work today, and only have my 15 year old son to sign if someone decides to come deliver.
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Replies (3)0
Replies (3)
Game's replyOfficial
03 Apr 2018, 11:50We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply03 Apr 2018, 11:50
Official
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
03 Apr 2018, 13:06We confirm that the correct fridge will be delivered today and we thank you for your patience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply03 Apr 2018, 13:06
Official
We confirm that the correct fridge will be delivered today and we thank you for your patience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
ZB
Zama B's updateReviewer Update
04 Apr 2018, 14:19The matter has been resolved to my satisfaction. Thank you .
ZB
Zama B's update04 Apr 2018, 14:19
Reviewer Update
The matter has been resolved to my satisfaction. Thank you .