Wrong delivery and told theres nothing they can do

I claimed through Finrite 3 weeks ago. My delivery took 3-4 working days as stipulated. Upon delivery i received a wrong device. i phone my insurance Finrite spoke to Bianca and Goodman Vilakazi but they kept on telling me theres nothing they can do to rectify the wrong delivery that was made by Game Cresta, i have to wait for RAM to deliver my device back to Game Cresta. Once that is done only then i can receive my device, Goodman told he cannot tell me when will that be i just need to be patient and wait. Question is why should i wait with my time for Game Cresta to fix their mistake. Its okey for them to breach the T & Cs but not me. I asked who is responsible at Game cresta for this mess but he told me he is not allowed to say name. i asked for his Supervisor Forgus Patrick but for 2 days he was not available. the worse part is i am the one who had to make calls trying to find out what the problem is. Nobody bothered from both Institutions to say they made a mess. No speedy service was offered to me and solution the matter. <br> <br> I am suffering without a phone because Game Cresta and Finrite made a mess and no one is willing to solution my frustration.