1 reviews | Active since Jul 2015
wrong contract and misinformation given to me
I went to open a phone contract at Game Midrand where I was helped by lady who had a nametag that wasn't written her name hence I wrote checker no 111 as it states on the contract. she was in hurry as it was knock off time I asked to come back tomorrow as I could see she was in a hurry but she insisted on continuing with the opening of the contract. she them misinformed me when I asked when will be the 1st debit she said on 25th of July which wasn't the case as it went off in 2 times. had I knew this I wouldn't have taken the contract that because I knew I didn't not have funds and this affected my credit profile. <br> I was shocked when my simcard was blocked due to being over limit and that's when I found that I wasn't on top up contract and when I went query this today the lady gave attitude, was rude and accused me of wrong information that she claimed I knew which is not true because had I knew I wouldn't have opted for contract as I know my financial abilities. the manager wasn't helpful either as the was no solution on the matter at hand only solution on contract change in 3 months. I am so not happy with treatment I got from this lady.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
