EV
Esmerelda V

1 reviews | Active since May 2016

06 Oct 2019, 22:17

Wrong amount charged on my card

Game Mall@ reds. I went in to buy a gift bag from the store . It was marked on the shelf as R14.99. I got to the till told me it was R40. I explained it was marked as R14.99. the manager came along and said it is R20. I then said ok. ( I had my toddler son with me that was being difficult). I got to the car an saw the bag was torn. So I sold a bag that was torn on the inside. I was in a rush and left. When I checked my receipt once home. I noticed they charged me R40.

This is very sneaky , disgusting dishonest behaviour

0
Replies (1)
Game
Game's reply07 Oct 2019, 10:37
Official
Hi Esmerelda,

I'm sorry for the service you received in store.

I know you're not able to check everything with a toddler in tow. Please know that we do our best to ensure you have an exceptional shopping experience and it's disappointing this has not been your case.

I am looking into the matter and will be in touch with you.

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za

Best regards,