EV
Esmerelda V
1 reviews | Active since May 2016
06 Oct 2019, 22:17
Wrong amount charged on my card
Game Mall@ reds. I went in to buy a gift bag from the store . It was marked on the shelf as R14.99. I got to the till told me it was R40. I explained it was marked as R14.99. the manager came along and said it is R20. I then said ok. ( I had my toddler son with me that was being difficult). I got to the car an saw the bag was torn. So I sold a bag that was torn on the inside. I was in a rush and left. When I checked my receipt once home. I noticed they charged me R40.
This is very sneaky , disgusting dishonest behaviour
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Replies (1)0
Replies (1)Game's replyOfficial
07 Oct 2019, 10:37Hi Esmerelda,
I'm sorry for the service you received in store.
I know you're not able to check everything with a toddler in tow. Please know that we do our best to ensure you have an exceptional shopping experience and it's disappointing this has not been your case.
I am looking into the matter and will be in touch with you.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I'm sorry for the service you received in store.
I know you're not able to check everything with a toddler in tow. Please know that we do our best to ensure you have an exceptional shopping experience and it's disappointing this has not been your case.
I am looking into the matter and will be in touch with you.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
Game's reply07 Oct 2019, 10:37
Official
Hi Esmerelda,
I'm sorry for the service you received in store.
I know you're not able to check everything with a toddler in tow. Please know that we do our best to ensure you have an exceptional shopping experience and it's disappointing this has not been your case.
I am looking into the matter and will be in touch with you.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I'm sorry for the service you received in store.
I know you're not able to check everything with a toddler in tow. Please know that we do our best to ensure you have an exceptional shopping experience and it's disappointing this has not been your case.
I am looking into the matter and will be in touch with you.
Kind Regards
Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Best regards,
